Update the PSVR system software before you try any other steps, which can be done in a similar manner to the PlayStation Camera.If your headset is plugged in correctly and won’t turn on, the problem could stem from either the PSVR system software or a piece of hardware. Ensure these are correctly connected before you start troubleshooting your headset. There are several cables that must be plugged into your headset, processor box, and PlayStation 4 console in order for the system to work properly - including a USB cable, two HDMI cables, a power cable, and a cable running directly to the headset. Perhaps one of the issues you’re running into has to do with turning the headset on or off. Headset won’t power on or turns off Image used with permission by copyright holder Thankfully, you can easily set up a repair using Sony’s Online Service Tool. If none of these steps solve your problem, then your tracking issues are likely caused by a hardware problem.Make sure that all controllers - including any PlayStation Move controllers - are tied to the same user account as your headset and controllers. A variety of Bluetooth devices can interfere with your headset’s signal.The problem could be caused by a dirty lens. If the aforementioned steps don’t work, wipe both PlayStation Camera lenses with a cloth.If possible, position yourself about six feet away from the camera, with your headset clearly displayed in the picture. If your lights don’t appear to be the problem, make sure you’re within the designated play area and that the PlayStation Camera can see you clearly.To do this, go to Settings, select Devices, and choose PlayStation Camera. After you’ve adjusted any nearby light sources, you’ll need to adjust the PlayStation Camera. ![]() Sony has noted that the tracking issue can stem from light reflecting off a window or mirror, so if possible, cover these up.
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